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Terms and Conditions

Terms and Conditions

Welcome to www.mycelebritydress.com, a website owned and operated by UK Company My Celebrity Dress.
This website is located at http://www.mycelebritydress.com and http://www.mycelebritydress.co.uk. Under these Terms and Conditions, this Website provides a service for customers to borrow designer garments at a fraction of the retail price.

1. DEFINITIONS

In these Terms and Conditions, “you” and “your” refer to all users of this Website and “we”, “us” and “our” refer to My Celebrity Dress. References to users must be read as being also reference to “our” customers.

2. LEGALLY BINDING CONTRACT

These Terms and Conditions constitute a binding legal contract between you and us. These Terms and Conditions apply to you whether you are browsing or are a customer of us.
The Terms and Conditions in force at any time are published on this Website and you will be taken to have accepted them by accessing or using this Website.
If you do not agree with these Terms and Conditions, do not access, use, submit information to or download from this Website.

3. ORDER PROCESS

a. You place your order

As a customer of this Website, first pick a garment you would like to borrow. The borrowing period chosen is inclusive of the day of delivery and the day of return to us. To order a garment, complete the customer check-out process. The order includes your contact details, delivery address, and credit card details. It also requires you to confirm your acceptance of these Terms and Conditions.
You confirm that all your details provided to us are true and correct, including your name, email address, credit card details and delivery location.  If you reserve a dress and cancel your order you will still be charged 15% of the total cost.

b. We process your order

If your order is accepted, your payment will be processed.
You authorise us to charge the applicable borrowing fees and charges as calculated on the basis specified on this Website at the time of your order. These normally include the borrowing fee, delivery charge, return charge and GST. Additional fees may be charged for late return, damage, lost goods, stolen or unreturned goods.

c. We confirm your order

You will receive an order confirmation email advising that your order and payment has been received and processed.
On confirmation of your order from us, your order will be treated as complete and no cancellation is permitted.
After confirmation, you will be charged the applicable borrowing fees and charges.

d. We despatch your order

We will organise delivery of your order via next day delivery (royal mail) to the delivery address you nominated in your order. Our obligation to deliver will be discharged on arrival of the order at the delivery address nominated in your order.
On delivery, you must check that the package includes: the garment, the information on how to care for the garment and the return courier bag to return the garment.

While the garment is in your possession you have a legal obligation to take all due care of the garment in accordance with these Terms and Conditions.

e. Your return obligations

You must ensure that the garment is returned to us in accordance with these Terms and Conditions, unless otherwise agreed.
You must ensure the garment is returned in the same condition it was delivered to you, (excluding fair wear and tear).
Any adjustments or alterations to the garment must be temporary adjustments or alterations. They must be removed completely prior to return of the garment. If the garment is returned still adjusted or altered then you will be charged for their removal. All orders MUST be sent back using a SPECIAL DELIVERY service via the Royal Mail. If you do not use this service and the dress goes missing in the post, you may be charged the full retail price of the garment. The garment is your responsibility until it reaches us. Items must be sent back by the date stated on the delivery form. Failure to do this, may result in further fees being charged.
Sale items are exchange only.

f. Additional borrowing fees

If you pre-arrange to keep the garment for longer than the agreed time frame (inclusive of the day of delivery and the normal day of return), then you will be charged an additional pre-arranged borrowing fee.

g. Consequence of damage to garment

We will check returns for any damage, adjustment or alteration of the garment or a part of it. If damage has occurred, We will promptly inform you. If the garment is repairable you will be charged for the repairs. If the garment is not repairable in the reasonable opinion of us, then we reserve the right to charge you the full retail value of the garment and you will be given the option to keep the garment.

4. ORDER OBLIGATIONS

a. Delivery Notifications and Altered Borrowing Start Time

if you are not able to take receipt of the order from the courier at the delivery address, the courier/post man will leave a calling card at the delivery address. Within 24 hours from the time that the Calling Card is left at the delivery address, you must contact the courier and provide the courier with an alternative time for delivery. This alternative time must be within 48 hours from the time you contact the courier. Your borrowing period (inclusive of the day of alternative time for delivery and the normal day of return to us) for the garment will automatically start from that alternative time, whether or not you are then available to receive your order.

ii. (My Celebrity Dress’s Email) In some cases, the courier may not be able to leave a calling card. In this instance, we will contact you via email to arrange an alternative time for delivery. Within 24 hours from the time that we send that email, you must email us and provide us with an alternative time for delivery. This alternative time must be within 48 hours from the time you email us. Your borrowing period (inclusive of the day of alternative time for delivery and the normal day of return to us) for the garment will automatically start from that alternative time, whether or not you are then available to receive your order.

iii. (No Contact) If, despite our best endeavours, we are unable to contact you, or if you do not respond to our email notification, your borrowing period (inclusive of the day of alternative time for delivery and the normal day of return to us) for the garment will automatically start seventy two (72) hours from the time a courier first attempted delivery to your nominated delivery address, whether or not you are then available to receive your order.

b. Delivery Time and Address

Any delivery date or time given will be on the basis that it is an estimate. Delayed or late delivery of the garment does not confer on you any right of cancellation, termination or refusal of delivery. You will not be relieved of your obligation to accept delivery or pay the borrowing fees and charges by reason of any delayed or late delivery.

We are not liable in any way for non-delivery or any delay or late delivery.

ii. We may refuse delivery of the garment to an address if we believe the address is too remote or inaccessible.

5. LEGAL TITLE AND RISK

Legal title to the property in the garment remains with us unless otherwise specified in writing by us. Risk in the garment passes to you on delivery and ends on handover to a courier for return to us.

*a. Consequence of Loss, Theft or Unreturned Garments *

If in the reasonable opinion of us the garment or a part of it is lost or stolen while it is in your possession or control, you will be charged the full retail cost of the garment, as well as all applicable borrowing fees and charges as calculated on the basis specified on this Website at the time of your order.

b. Accounts

You must notify us within seven (7) days of the date of any disputed invoice or account. If you dispute an invoice or account you must nonetheless pay all other undisputed invoices and accounts and must not set off, suspend or withhold payment of them.

6. CONSENT TO COMMUNICATIONS

*a. Disclaimers and Limitation of Liability *

All care and diligence is taken to ensure the accuracy and currency of information. However, under these Terms and Conditions your use of the Website is at your risk. We are not liable to you or anyone else for any damage or loss in connection with use of the Website.

7. TERMINATION

Without limitation to other provisions in these Terms and Conditions, we may, at our discretion, refuse service. We may do so, for example but without limitation, if we believe you will breach or have breached these Terms and Conditions.

To write to us: 1a Gidea Close, Gidea Park, Essex, RM2 5NP