FAQ's
Why should I rent and not buy?
Unless you’re extremely well off, buying a dress for £1000 just isn’t an option. My Celebrity Dress allows everyone to dress like their favourite celebrity, paying a fraction of the price! Lets face it, nobody wears an amazing dress more than once or twice anyway, so renting a designer dress is a great way to save a fortune. Designer dresses are always expensive and they seem even more so during the credit crunch! Renting is a great way to still wear the latest celebrity styles without breaking the bank.
How long can I borrow a dress for?
We allow you to rent a dress on a weekly basis, however, if you want it for longer that’s no problem at all (providing you let us know!). So if you have a holiday coming up, you’re able to book the dress out for 2 or 3 weeks etc. (providing its available). Please be aware that on the 8th day, you will be charged the same borrowing fee, and on the 15th etc.
How many dresses can I borrow?
If you would like to borrow multiple items, please contact us at
[email protected] to discuss.
As soon as you receive the dress and sign for it (please note that all dresses must be signed for when receiving them) please contact us asap to let us know you will be returning the dress (either by email or phone). We will need to know within two hours of you receiving it. We endeavour to give you as much information about the sizing of dresses as possible, so this doesn’t occur. You are more than welcome to send us your measurements so that we can suggest a size for you in a particular dress. You can return the dress free of charge, but please note that you will still be responsible for paying for the postage.
What do I do if a dress I want is ‘out on loan’?
If a dress is ‘out on loan’, this means somebody else is borrowing it. Leave your email address if you wish to be notified when the dress is back in stock and we’ll let you know so you don’t miss out again!
How do I go about returning a dress?
When you receive the dress, included in the package will be a detailed instruction of how to return the dress back to us. Just simply use the stamps provided and send recorded delivery via your local post office. The insurance will have been taken care of (included in the rental fee). If you have any problems, please contact us.
What is the purchasing process?
Browse through our dresses and after finding one you like, click on your correct size and for how many days you would like it for. Then click on the ‘purchase’ button. The dress will then be delivered to you at the address you provided (please make sure it is correct when purchasing). Simply wear the dress and then return it back to us within the time allocated. You will receive a letter with your garment explaining exactly how to return your dress. Please ensure you do not exceed the time limit so that you do not incur further costs.
Are there shipping and handling costs?
There is a set fee for all shipping and handling costs. This includes insurance, sending the dress to you and then returning it back to us. This will be added at the checkout and there is a standard fee for anywhere in the UK. Higher parts of Scotland may be slightly more expensive (please call us for a quote). Ireland is also a different delivery price so once again, call us so that we can enquire for you. When a dress is delivered to you, please bear in mind it will need to be signed for.
How much does delivery cost?
Delivery is £9.99. This is a standard service and your dress will arrive within 2-3 days.
Can I receive my dress at a sooner date?
If you have any enquiries about receiving your dress sooner please call or email
[email protected]
For any enquires about receiving your dress the same day, please contact us for a quote.
Can I receive items the next day?
Yes. Please try to order before 12 and dresses will be received the following day.
Is it safe to make a payment using my credit card?
Yes, here at My Celebrity Dress, we use Protex, which is a secure checkout system. Please be assured that your personal information is always kept private and confidential and we do not share your details with anyone and any time.
Can I track my order?
Yes, we have frequntly updated information and can find out exactly where the dress is throughout transit. Please contact us via email<a href= “mailto:
[email protected]”>
[email protected] or phone if you would like to track your garment. We are more than happy to help.
If you borrow a dress and love it so much you cannot live without it, please email us
[email protected] . If the dress is available for purchase we will let you know.
There is a dress I have seen on a celebrity I like but you don’t have it?
We love to hear from you so if there is a dress you’ve seen recently on your favourite celebrity and we don’t have the dress for hire, do not hesistate to let us know! Email
[email protected] We endevour to do our best to add it to our collection.
Please make sure you give us the correct address. If there is no-one there to sign for it, it will then be taken to your local depot. They will leave a card for you with contact details.
Who is responsible for dry cleaning?
My Celebrity Dress are responsible for all the cleaning involved with the dresses. Please do not attempt to clean the dress yourself. If you stain or damage the dress in any way, do not panic. Just fill the details in on the form we send you back to us with your garment, and we’ll take care of it. Obviously, if a dress is beyond repair, you will be charged for this. Please see out terms and conditions.
Is it possible to reserve a dress for a future date?
Yes. If you would like to reserve a dress please email
[email protected] with the dress name, size and when you would like it. From Monday 29th June 2009 we require a 15% deposit to reserve dresses. Please email first with the dates the dress is required to
[email protected]. Then simply purchase the dress online (only 15% of the price will be charged to your card for your non refundable deposit. We ammend these details before they go through so the full price will not be charged.) f you reserve a dress and then want to send it back to us, you will receive a full refund minus shipping fees and your deposit.
Our dresses are in ‘as new’ condition. We have images of the dress before they are sent, so we know the exact condition they are in. If the dress has any faults etc. this will be listed on the description and then obviously the price will be lowered to ‘borrow’ it. Some dresses may be brand new, arriving to you complete with the tags still attached. Only remove the tags if the dress fits and you will be wearing it. Tags, which are removed and then tried to be sent back to us due to incorrect sizing, will not be accepted and the original borrowing fee will be charged.
Can I cancel an order?
So long as your dress hasn’t been sent, orders can be cancelled, but please try to do this asap. Please either call (preffered) us or email
[email protected]. If the courier has already left, you will be charged for delivery fees only.
Yes. It would make a very nice, unsual gift for that certain someone! Let them dress like their favourite celebrity for the night. Please email
[email protected] for more info.
Yes. If you have a dress for sale and would like to offer it to us please email photos to
[email protected] with the subject ‘dress for sale’. Dresses must be in excellent condition and obviously dresses that have been seen on celebrites are preffered.
Yes. If you have a gorgeous expensive dress just sitting there in your wardbrobe gathering dust, what better and simpler way to earn some cash? If My Celebrity Dress.com are interested in your garment, we will charge a small fee for you to place your dress on our website to be ‘hired’ out, which will include a professional photoshoot of your garment so it looks its absolute best and a place in our featured items. You get to decide on the hiring prices too. Its an easy way to do nothing and make so money! Please email for more information with the subject ‘Hire my dress’ to
[email protected] Please note we will receive 5% of the total every time your dress is hired.
