Laura Ziepe
<div style="width:500px; display:block; float:left;">
<p><a href="javascript:animatedcollapse.toggle('a')" style="color:#000000"><b>Why should I rent and not buy?</b></a><div id="a" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">Unless you’re extremely well off, buying a dress for £1000 just isn’t an option. My Celebrity Dress allows everyone to dress like their favourite celebrity, paying a fraction of the price! Lets face it, nobody wears an amazing dress more than once or twice anyway, so renting a designer dress is a great way to save a fortune. Designer dresses are always expensive and they seem even more so during the credit crunch! Renting is a great way to still wear the latest celebrity styles without breaking the bank.</div><a href="javascript:animatedcollapse.toggle('b')" style="color:#000000"><b>How long can I borrow a dress for?</b></a> <br />
<div id="b" style="width: 400px; background: #E7FFCC; display:none; padding:10px;"><br />
We allow you to rent a dress on a weekly basis, however, if you want it for longer that’s no problem at all (providing you let us know!). So if you have a holiday coming up, you’re able to book the dress out for 2 or 3 weeks etc. (providing its available). Please be aware that on the 8th day, you will be charged the same borrowing fee, and on the 15th etc.</div><a href="javascript:animatedcollapse.toggle('c')" style="color:#000000"><b>How many dresses can I borrow?</b></a><br />
<div id="c" style="width: 400px; background: #E7FFCC; display:none; padding:10px;"><br />
If you would like to borrow multiple items, please contact us at info@mycelebritydress.co.uk to discuss.</div><a href="javascript:animatedcollapse.toggle('d')" style="color:#000000"><b>What happens if the dress is the wrong size?</b></a><br />
<div id="d" style="width: 400px; background: #E7FFCC; display:none; padding:10px;"><br />
As soon as you receive the dress and sign for it (please note that all dresses must be signed for when receiving them) please contact us asap to let us know you will be returning the dress (either by email or phone). We will need to know within two hours of you receiving it. We endeavour to give you as much information about the sizing of dresses as possible, so this doesn’t occur. You are more than welcome to send us your measurements so that we can suggest a size for you in a particular dress. You can return the dress free of charge, but please note that you will still be responsible for paying for the postage.</div><a href="javascript:animatedcollapse.toggle('e')" style="color:#000000"><b>What do I do if a dress I want is ‘temporarily unavailable’?</b></a><br />
<div id="e" style="width: 400px; background: #E7FFCC; display:none; padding:10px;"><br />
If a dress is ‘temporarily unavailable’, this means somebody else is borrowing it. Leave your email address if you wish to be notified when the dress is back in stock and we’ll let you know so you don’t miss out again!</div><a href="javascript:animatedcollapse.toggle('f')" style="color:#000000"><b>How do I go about returning a dress?</b></a><br />
<div id="f" style="width: 400px; background: #E7FFCC; display:none; padding:10px;"><br />
When you receive the dress, included in the package will be a detailed instruction of how to return the dress back to us. Just simply use the labels provided and send it back special delivery via your local post office. The insurance will have been taken care of (included in the rental fee). If you have any problems, please contact us.</div><a href="javascript:animatedcollapse.toggle('g')" style="color:#000000"><b>What is the purchasing process?</b></a><br />
<div id="g" style="width: 400px; background: #E7FFCC; display:none; padding:10px;"><br />
Browse through our dresses and after finding one you like, click on your correct size and for how many days you would like it for. Then click on the ‘purchase’ button. Send an email to us to let us know when you would like the dress to arrive. The dress will then be delivered to you at the address you provided (please make sure it is correct when purchasing). Simply wear the dress and then return it back to us within the time allocated. You will receive a letter with your garment explaining exactly how to return your dress. Please ensure you do not exceed the time limit so that you do not incur further costs. </div><a href="javascript:animatedcollapse.toggle('h')" style="color:#000000"><b>Are there shipping and handling costs?</b></a><br />
<div id="h" style="width: 400px; background: #E7FFCC; display:none; padding:10px;"><br />
There is a set fee for all shipping and handling costs £6.99). This includes insurance and sending the dress out to you. This will be added at the checkout and there is a standard fee for anywhere in the UK. When a dress is delivered to you, please bear in mind it will need to be signed for. Dresses will be sent by courier and you will be responsible for returning them. All dresses <span class="caps">MUST</span> be returned on a <span class="caps">SPECIAL</span> <span class="caps">NEXT</span> <span class="caps">DAY</span> <span class="caps">DELIVERY</span> <span class="caps">SERVICE</span>. If the dress isn’t returned using this service and goes missing in the post, you will be responsible. </div><a href="javascript:animatedcollapse.toggle('i')" style="color:#000000"><b>How much does delivery cost?</b></a><br />
<div id="i" style="width: 400px; background: #E7FFCC; display:none; padding:10px;"><br />
Delivery is £6.99. This is a standard service and your dress will arrive on the day you require. You fill in the dates you need the dress for when purchasing it. You are responsible for postage costs when returning the dress back to us.</div><a href="javascript:animatedcollapse.toggle('j')" style="color:#000000"><b>Can I receive my dress at a sooner date?</b></a><br />
<div id="j" style="width: 400px; background: #E7FFCC; display:none; padding:10px;"><br />
If you have any enquiries about receiving your dress sooner please call or email <a href="mailto:orders@mycelebritydress.co.uk" style="color:#000000">orders@mycelebritydress.co.uk</a></div><a href="javascript:animatedcollapse.toggle('k')" style="color:#000000"><b>I live in London, can I get same day delivery?</b></a><br />
<div id="k" style="width: 100%; background: #E7FFCC; display:none; padding:10px;"><br />
For any enquires about receiving your dress the same day, please contact us for a quote.</div><a href="javascript:animatedcollapse.toggle('y')" style="color:#000000"><b>Can I receive items the next day?</b></a><br />
<div id="y" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">Yes. Please try to order before 12 and dresses will be received the following day. </div><a href="javascript:animatedcollapse.toggle('l')" style="color:#000000"><b>Is it safe to make a payment using my credit card?</b></a><br />
<div id="l" style="width: 400px; background: #E7FFCC; display:none; padding:10px;"><br />
Yes, here at My Celebrity Dress, we use Sage Pay, which is a secure checkout system. Please be assured that your personal information is always kept private and confidential and we do not share your details with anyone at any time.</div><a href="javascript:animatedcollapse.toggle('m')" style="color:#000000"><b>Can I track my order?</b></a><br />
<div id="m" style="width: 400px; background: #E7FFCC; display:none; padding:10px;"><br />
Yes, we use special delivery with Royal Mail and can track your item. Please contact us via email<a href= “mailto:laura@mycelebritydress.co.uk”>laura@mycelebritydress.co.uk</a> or phone if you would like to track your garment. We are more than happy to help.</div><a href="javascript:animatedcollapse.toggle('n')" style="color:#000000"><b>What happens if I borrow a dress and want to keep it?</b></a><br />
<div id="n" style="width: 400px; background: #E7FFCC; display:none; padding:10px;"><br />
If you borrow a dress and love it so much you cannot live without it, please email us <a href="mailto:laura@mycelebritydress.co.uk">laura@mycelebritydress.co.uk</a>. If the dress is available for purchase we will let you know.</p>
<p></div><a href="javascript:animatedcollapse.toggle('o')" style="color:#000000"><b>There is a dress I have seen on a celebrity I like but you don’t have it?</b></a><br />
<div id="o" style="width: 400px; background: #E7FFCC; display:none; padding:10px;"><br />
We love to hear from you so if there is a dress you’ve seen recently on your favourite celebrity and we don’t have the dress for hire, do not hesistate to let us know! Email <a href="mailto:laura@mycelebritydress.co.uk">laura@mycelebritydress.co.uk</a> We endevour to do our best to add it to our collection.</div><a href="javascript:animatedcollapse.toggle('p')" style="color:#000000"><b>Whats happens if the dress is delivered but no one is there at the given address?</b></a><br />
<div id="p" style="width: 400px; background: #E7FFCC; display:none; padding:10px;"><br />
Please make sure you give us the correct address. If there is no-one there to sign for it, it will then be taken to your local depot. They will leave a card for you with contact details. </div><a href="javascript:animatedcollapse.toggle('u')" style="color:#000000"><b>Who is responsible for dry cleaning?</b></a><br />
<div id="u" style="width: 400px; margin-top:10px; background: #E7FFCC; display:none; padding:10px;"><br />
My Celebrity Dress are responsible for all the cleaning involved with the dresses. Please do not attempt to clean the dress yourself. If you stain or damage the dress in any way, do not panic. Just fill the details in on the form we send you with your garment, and we’ll take care of it. Obviously, if a dress is beyond repair, you will be charged for this. Please see out terms and conditions.</div><a href="javascript:animatedcollapse.toggle('r')" style="color:#000000"><b>Is it possible to reserve a dress for a future date?</b></a><br />
<div id="r" style="width: 400px; background: #E7FFCC; display:none; padding:10px;"><br />
(<span class="caps">PLEASE</span> <span class="caps">NOTE</span> <span class="caps">OVER</span> <span class="caps">THE</span> <span class="caps">BUSY</span> <span class="caps">CHRISTMAS</span> <span class="caps">PERIOD</span>, TO <span class="caps">RESERVE</span> A <span class="caps">DRESS</span> WE <span class="caps">WILL</span> <span class="caps">TAKE</span> <span class="caps">FULL</span> <span class="caps">PURCHASE</span> <span class="caps">PRICE</span>.) Yes. If you would like to reserve a dress please email <a href="mailto:laura@mycelebritydress.co.uk">laura@mycelebritydress.co.uk</a> with the dress name, size and when you would like it. From Monday 29th June 2009 we require a 15% deposit to reserve dresses. Please email first with the dates the dress is required to laura@mycelebritydress.co.uk. Then simply purchase the dress online (only 15% of the price will be charged to your card for your non refundable deposit. We ammend these details before they go through so the full price will not be charged.) If you reserve a dress and then want to send it back to us, you will receive a full refund minus shipping fees and your deposit. </div><a href="javascript:animatedcollapse.toggle('s')" style="color:#000000"><b>Are the dresses in good condition?</b></a><br />
<div id="s" style="width: 400px; background: #E7FFCC; display:none; padding:10px;"><br />
Our dresses are in ‘as new’ condition. We have images of the dress before they are sent, so we know the exact condition they are in. If the dress has any faults etc. this will be listed on the description and then obviously the price will be lowered to ‘borrow’ it. Some dresses may be brand new, arriving to you complete with the tags still attached. Only remove the tags if the dress fits and you will be wearing it. Tags which are removed and then tried to be sent back to us due to incorrect sizing, will not be accepted and the original borrowing fee will be charged.</div><a href="javascript:animatedcollapse.toggle('t')" style="color:#000000"><b>Can I cancel an order?</b></a><br />
<div id="t" style="width: 400px; background: #E7FFCC; display:none; padding:10px;"><br />
So long as your dress hasn’t been sent, orders can be cancelled, but please try to do this asap. Please either call (prefered) us or email <a href="mailto:laura@mycelebritydress.co.uk">laura@mycelebritydress.co.uk</a>. If the courier has already left, you will be charged for delivery fees only.</div><a href="javascript:animatedcollapse.toggle('v')" style="color:#000000"><b>Can I buy gift vouchers from My Celebrity Dress.com?</b></a><br />
<div id="v" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">Yes. It would make a very nice, unsual gift for that certain someone! Let them dress like their favourite celebrity for the night. Please email laura@mycelebritydress.co.uk for more info.</div><a href="javascript:animatedcollapse.toggle('w')" style="color:#000000"><b>I have a dress for sale. Do My Celebrity Dress buy dresses?</b></a><br />
<div id="w" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">Yes. If you have a dress for sale and would like to offer it to us please email photos to laura@mycelebritydress.co.uk with the subject ‘dress for sale’. Dresses must be in excellent condition and obviously dresses that have been seen on celebrites are prefered. </div><a href="javascript:animatedcollapse.toggle('x')" style="color:#000000"><b></p>
</div>
2009-04-02T22:07:57+01:00
faqs
3263572
2009-04-02T22:07:57+01:00
280392
FAQ's
2010-01-26T11:18:22+00:00
<div style="width:500px; display:block; float:left;">
<a href="javascript:animatedcollapse.toggle('a')" style="color:#000000"><b>Why should I rent and not buy?</b></a><div id="a" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">Unless you're extremely well off, buying a dress for £1000 just isn't an option. My Celebrity Dress allows everyone to dress like their favourite celebrity, paying a fraction of the price! Lets face it, nobody wears an amazing dress more than once or twice anyway, so renting a designer dress is a great way to save a fortune. Designer dresses are always expensive and they seem even more so during the credit crunch! Renting is a great way to still wear the latest celebrity styles without breaking the bank.</div><a href="javascript:animatedcollapse.toggle('b')" style="color:#000000"><b>How long can I borrow a dress for?</b></a>
<div id="b" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">
We allow you to rent a dress on a weekly basis, however, if you want it for longer that's no problem at all (providing you let us know!). So if you have a holiday coming up, you're able to book the dress out for 2 or 3 weeks etc. (providing its available). Please be aware that on the 8th day, you will be charged the same borrowing fee, and on the 15th etc.</div><a href="javascript:animatedcollapse.toggle('c')" style="color:#000000"><b>How many dresses can I borrow?</b></a>
<div id="c" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">
If you would like to borrow multiple items, please contact us at info@mycelebritydress.co.uk to discuss.</div><a href="javascript:animatedcollapse.toggle('d')" style="color:#000000"><b>What happens if the dress is the wrong size?</b></a>
<div id="d" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">
As soon as you receive the dress and sign for it (please note that all dresses must be signed for when receiving them) please contact us asap to let us know you will be returning the dress (either by email or phone). We will need to know within two hours of you receiving it. We endeavour to give you as much information about the sizing of dresses as possible, so this doesn't occur. You are more than welcome to send us your measurements so that we can suggest a size for you in a particular dress. You can return the dress free of charge, but please note that you will still be responsible for paying for the postage.</div><a href="javascript:animatedcollapse.toggle('e')" style="color:#000000"><b>What do I do if a dress I want is 'temporarily unavailable'?</b></a>
<div id="e" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">
If a dress is 'temporarily unavailable', this means somebody else is borrowing it. Leave your email address if you wish to be notified when the dress is back in stock and we'll let you know so you don't miss out again!</div><a href="javascript:animatedcollapse.toggle('f')" style="color:#000000"><b>How do I go about returning a dress?</b></a>
<div id="f" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">
When you receive the dress, included in the package will be a detailed instruction of how to return the dress back to us. Just simply use the labels provided and send it back special delivery via your local post office. The insurance will have been taken care of (included in the rental fee). If you have any problems, please contact us.</div><a href="javascript:animatedcollapse.toggle('g')" style="color:#000000"><b>What is the purchasing process?</b></a>
<div id="g" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">
Browse through our dresses and after finding one you like, click on your correct size and for how many days you would like it for. Then click on the 'purchase' button. Send an email to us to let us know when you would like the dress to arrive. The dress will then be delivered to you at the address you provided (please make sure it is correct when purchasing). Simply wear the dress and then return it back to us within the time allocated. You will receive a letter with your garment explaining exactly how to return your dress. Please ensure you do not exceed the time limit so that you do not incur further costs. </div><a href="javascript:animatedcollapse.toggle('h')" style="color:#000000"><b>Are there shipping and handling costs?</b></a>
<div id="h" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">
There is a set fee for all shipping and handling costs £6.99). This includes insurance and sending the dress out to you. This will be added at the checkout and there is a standard fee for anywhere in the UK. When a dress is delivered to you, please bear in mind it will need to be signed for. Dresses will be sent by courier and you will be responsible for returning them. All dresses MUST be returned on a SPECIAL NEXT DAY DELIVERY SERVICE. If the dress isn't returned using this service and goes missing in the post, you will be responsible. </div><a href="javascript:animatedcollapse.toggle('i')" style="color:#000000"><b>How much does delivery cost?</b></a>
<div id="i" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">
Delivery is £6.99. This is a standard service and your dress will arrive on the day you require. You fill in the dates you need the dress for when purchasing it. You are responsible for postage costs when returning the dress back to us.</div><a href="javascript:animatedcollapse.toggle('j')" style="color:#000000"><b>Can I receive my dress at a sooner date?</b></a>
<div id="j" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">
If you have any enquiries about receiving your dress sooner please call or email <a href="mailto:orders@mycelebritydress.co.uk" style="color:#000000">orders@mycelebritydress.co.uk</a></div><a href="javascript:animatedcollapse.toggle('k')" style="color:#000000"><b>I live in London, can I get same day delivery?</b></a>
<div id="k" style="width: 100%; background: #E7FFCC; display:none; padding:10px;">
For any enquires about receiving your dress the same day, please contact us for a quote.</div><a href="javascript:animatedcollapse.toggle('y')" style="color:#000000"><b>Can I receive items the next day?</b></a>
<div id="y" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">Yes. Please try to order before 12 and dresses will be received the following day. </div><a href="javascript:animatedcollapse.toggle('l')" style="color:#000000"><b>Is it safe to make a payment using my credit card?</b></a>
<div id="l" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">
Yes, here at My Celebrity Dress, we use Sage Pay, which is a secure checkout system. Please be assured that your personal information is always kept private and confidential and we do not share your details with anyone at any time.</div><a href="javascript:animatedcollapse.toggle('m')" style="color:#000000"><b>Can I track my order?</b></a>
<div id="m" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">
Yes, we use special delivery with Royal Mail and can track your item. Please contact us via email<a href= "mailto:laura@mycelebritydress.co.uk">laura@mycelebritydress.co.uk</a> or phone if you would like to track your garment. We are more than happy to help.</div><a href="javascript:animatedcollapse.toggle('n')" style="color:#000000"><b>What happens if I borrow a dress and want to keep it?</b></a>
<div id="n" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">
If you borrow a dress and love it so much you cannot live without it, please email us <a href="mailto:laura@mycelebritydress.co.uk">laura@mycelebritydress.co.uk</a>. If the dress is available for purchase we will let you know.
</div><a href="javascript:animatedcollapse.toggle('o')" style="color:#000000"><b>There is a dress I have seen on a celebrity I like but you don’t have it?</b></a>
<div id="o" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">
We love to hear from you so if there is a dress you’ve seen recently on your favourite celebrity and we don’t have the dress for hire, do not hesistate to let us know! Email <a href="mailto:laura@mycelebritydress.co.uk">laura@mycelebritydress.co.uk</a> We endevour to do our best to add it to our collection.</div><a href="javascript:animatedcollapse.toggle('p')" style="color:#000000"><b>Whats happens if the dress is delivered but no one is there at the given address?</b></a>
<div id="p" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">
Please make sure you give us the correct address. If there is no-one there to sign for it, it will then be taken to your local depot. They will leave a card for you with contact details. </div><a href="javascript:animatedcollapse.toggle('u')" style="color:#000000"><b>Who is responsible for dry cleaning?</b></a>
<div id="u" style="width: 400px; margin-top:10px; background: #E7FFCC; display:none; padding:10px;">
My Celebrity Dress are responsible for all the cleaning involved with the dresses. Please do not attempt to clean the dress yourself. If you stain or damage the dress in any way, do not panic. Just fill the details in on the form we send you with your garment, and we'll take care of it. Obviously, if a dress is beyond repair, you will be charged for this. Please see out terms and conditions.</div><a href="javascript:animatedcollapse.toggle('r')" style="color:#000000"><b>Is it possible to reserve a dress for a future date?</b></a>
<div id="r" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">
(PLEASE NOTE OVER THE BUSY CHRISTMAS PERIOD, TO RESERVE A DRESS WE WILL TAKE FULL PURCHASE PRICE.) Yes. If you would like to reserve a dress please email <a href="mailto:laura@mycelebritydress.co.uk">laura@mycelebritydress.co.uk</a> with the dress name, size and when you would like it. From Monday 29th June 2009 we require a 15% deposit to reserve dresses. Please email first with the dates the dress is required to laura@mycelebritydress.co.uk. Then simply purchase the dress online (only 15% of the price will be charged to your card for your non refundable deposit. We ammend these details before they go through so the full price will not be charged.) If you reserve a dress and then want to send it back to us, you will receive a full refund minus shipping fees and your deposit. </div><a href="javascript:animatedcollapse.toggle('s')" style="color:#000000"><b>Are the dresses in good condition?</b></a>
<div id="s" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">
Our dresses are in 'as new' condition. We have images of the dress before they are sent, so we know the exact condition they are in. If the dress has any faults etc. this will be listed on the description and then obviously the price will be lowered to 'borrow' it. Some dresses may be brand new, arriving to you complete with the tags still attached. Only remove the tags if the dress fits and you will be wearing it. Tags which are removed and then tried to be sent back to us due to incorrect sizing, will not be accepted and the original borrowing fee will be charged.</div><a href="javascript:animatedcollapse.toggle('t')" style="color:#000000"><b>Can I cancel an order?</b></a>
<div id="t" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">
So long as your dress hasn't been sent, orders can be cancelled, but please try to do this asap. Please either call (prefered) us or email <a href="mailto:laura@mycelebritydress.co.uk">laura@mycelebritydress.co.uk</a>. If the courier has already left, you will be charged for delivery fees only.</div><a href="javascript:animatedcollapse.toggle('v')" style="color:#000000"><b>Can I buy gift vouchers from My Celebrity Dress.com?</b></a>
<div id="v" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">Yes. It would make a very nice, unsual gift for that certain someone! Let them dress like their favourite celebrity for the night. Please email laura@mycelebritydress.co.uk for more info.</div><a href="javascript:animatedcollapse.toggle('w')" style="color:#000000"><b>I have a dress for sale. Do My Celebrity Dress buy dresses?</b></a>
<div id="w" style="width: 400px; background: #E7FFCC; display:none; padding:10px;">Yes. If you have a dress for sale and would like to offer it to us please email photos to laura@mycelebritydress.co.uk with the subject 'dress for sale'. Dresses must be in excellent condition and obviously dresses that have been seen on celebrites are prefered. </div><a href="javascript:animatedcollapse.toggle('x')" style="color:#000000"><b>
</div>